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Frequently asked questions.

Everything you need to know about working with Hansoft — from pricing and timelines to technology and support.

General

Where is Hansoft based and which countries do you work with?

Hansoft is headquartered in Dubai, United Arab Emirates. We work with clients across the UAE and GCC, Europe, Türkiye, the CIS region and the Americas, delivering projects remotely with structured communication and overlapping working hours.

How much does a website or app cost?

Every project is priced on its scope. A corporate website typically starts from a few thousand dollars, while custom platforms, e-commerce and mobile apps are quoted after a short discovery call. You receive a fixed-scope proposal with clear milestones before any work starts.

How long does a typical project take?

A corporate website usually takes 4–8 weeks, an e-commerce store 6–12 weeks and a mobile app or custom platform 3–6 months. We share a detailed timeline with milestones in our proposal.

Do you build multilingual and Arabic (RTL) websites?

Yes. Multilingual architecture is one of our specialties. We build native right-to-left Arabic layouts and deliver content and SEO in English, Arabic, Turkish, Russian and Spanish.

Who owns the source code and design files?

You do. After final payment, full ownership of the source code, design files, domains and accounts is transferred to you. We never lock clients into proprietary systems.

Do you provide support after launch?

Yes. We offer maintenance plans that include security updates, uptime monitoring, backups, performance optimization and a set number of development hours each month.

Can you take over or improve an existing project?

Absolutely. We start with a technical and SEO audit of your current website, app or platform, then propose a plan to stabilize, optimize or rebuild it — whichever creates the most value.

How do we start working together?

Send us a message through the contact form. We'll schedule a free consultation, understand your goals and send a tailored proposal, usually within 2–3 business days.

Web Development

How long does it take to build a website?

A corporate website typically takes 4–8 weeks from kick-off to launch, depending on the number of pages, languages and integrations. Larger web applications are planned in phased milestones.

Which technologies do you use for web development?

We mainly work with Next.js, React, Vue/Nuxt, Laravel and Node.js, paired with headless CMS platforms. We select the stack based on your performance, scalability and content-management needs.

Will my website be mobile-friendly and SEO-ready?

Yes. Every site is fully responsive and built with technical SEO best practices: semantic HTML, structured data, fast loading, XML sitemaps and proper multilingual hreflang tags.

Can I update the website content myself?

Yes. We integrate an easy-to-use CMS so your team can update pages, blog posts, images and translations without touching code, and we provide training at handover.

Mobile App Development

Should I build a native or cross-platform app?

Cross-platform (Flutter or React Native) is ideal for most business apps because it reduces cost and time to market. Native development is recommended when you need maximum performance or deep hardware integration. We'll advise you during discovery.

How much does it cost to develop a mobile app in Dubai?

Cost depends on features, platforms and integrations. A focused MVP is far less than a full-scale platform. After a short discovery session, we provide a fixed-scope proposal with transparent milestones.

Do you publish the app to the App Store and Google Play?

Yes. We handle developer account setup, store listings, compliance reviews and submission, and we support you through approval and future updates.

Do you maintain the app after launch?

Yes. We offer maintenance plans covering OS updates, bug fixes, performance monitoring, security patches and new feature development.

E-Commerce Solutions

Which e-commerce platform is best for my business?

Shopify Plus is great for fast launches and brands that want less maintenance; WooCommerce offers flexibility; headless or custom builds suit high-volume or complex catalogs. We recommend a platform after analyzing your products, volume and integrations.

Can you integrate Tabby, Tamara and local UAE payment gateways?

Yes. We integrate popular regional and global payment options including Tabby, Tamara, PayTabs, Stripe, Apple Pay and cash-on-delivery, along with local shipping providers.

Can my store support multiple countries, currencies and languages?

Yes. We build multi-currency, multilingual stores with localized pricing, taxes, content and SEO, including full Arabic RTL support.

Can you migrate my existing store without losing SEO?

Yes. We migrate products, customers and orders and implement 301 redirects and SEO mapping to protect your existing rankings and traffic.

CMS Development

What is a headless CMS and do I need one?

A headless CMS stores content separately from the website's front end and delivers it via API to websites, apps and other channels. It's ideal if you publish to multiple platforms or need maximum performance and flexibility.

Is WordPress secure enough for business websites?

Yes, when built properly. We use custom code instead of heavy plugins, apply security hardening, automate updates and backups, and place the site behind a web application firewall.

Can you migrate content from my old CMS?

Yes. We migrate pages, posts, media, users and SEO metadata from your existing platform and set up redirects so you don't lose traffic.

Will my team be able to manage content in multiple languages?

Yes. We configure multilingual content models with translation workflows, so editors can manage each language—including Arabic RTL—from one dashboard.

CRM & ERP Systems

Should I use an off-the-shelf CRM or build a custom one?

Off-the-shelf CRMs like HubSpot or Zoho work well for standard sales processes. A custom CRM makes sense when your workflows are unique, you need deep integrations, or license costs grow with your team. We help you choose objectively.

Can the CRM integrate with WhatsApp?

Yes. We integrate the official WhatsApp Business API so conversations, templates and automated messages are tracked directly inside your CRM.

Can you migrate data from our current system?

Yes. We clean, map and migrate your contacts, deals, history and documents from spreadsheets or existing CRM and ERP systems.

Is our customer data secure?

Yes. We implement role-based access, encryption in transit and at rest, audit logs, backups and secure hosting, and can align the system with data protection requirements.

SEO Services

How long does SEO take to show results?

Technical fixes can improve visibility within weeks, but meaningful ranking and traffic growth usually takes 3–6 months, depending on competition, your site's history and content investment.

Do you offer Arabic SEO?

Yes. We conduct Arabic keyword research, create native Arabic content and implement proper RTL and hreflang setup so you rank in Arabic search results across the GCC.

Do you guarantee first-page rankings?

No ethical SEO agency can guarantee specific rankings, because search engines control their algorithms. We guarantee transparent work, best practices and clear monthly reporting on measurable progress.

What do your SEO reports include?

Monthly reports cover keyword rankings, organic traffic, conversions, technical health, completed work and the plan for the next month.

Digital Marketing

What budget do I need for digital advertising?

It depends on your market, competition and goals. We recommend a test budget to validate channels first, then scale what proves profitable. Our fee and your media spend are always shown separately.

Which platforms work best in the UAE and GCC?

Google Search, Instagram, TikTok and Snapchat are especially strong in the GCC, while LinkedIn works well for B2B. We choose channels based on where your audience actually is.

How do you measure campaign success?

We define KPIs such as cost per lead, ROAS and customer acquisition cost, set up accurate conversion tracking and share live dashboards and monthly reports.

Do you create the ad creatives and content?

Yes. Our team produces ad copy, visuals and short-form video concepts in multiple languages, tailored to each platform's format.

UI/UX Design

What is the difference between UI and UX design?

UX (user experience) focuses on how a product works — structure, flows and usability. UI (user interface) focuses on how it looks — layout, typography, color and visual details. We deliver both together.

Which tools do you use?

We design and prototype in Figma, which allows real-time collaboration, easy feedback and smooth handover to developers.

Can you redesign my existing product?

Yes. We start with a UX audit to identify usability issues and opportunities, then redesign in phases to improve experience without disrupting your users.

Do you design for Arabic users?

Yes. We design native RTL interfaces with proper typography, mirroring and cultural considerations, not just translated layouts.

Custom Software & SaaS

When should I choose custom software over ready-made tools?

Custom software is worth it when your processes are a competitive advantage, existing tools require costly workarounds, or you need to integrate many systems. We'll evaluate both options honestly during discovery.

How do you ensure software quality?

We use code reviews, automated testing, CI/CD pipelines, staging environments and monitoring, so issues are caught before they reach production.

Can the software scale as my business grows?

Yes. We design cloud-native architecture that scales horizontally, with caching, queues and databases sized for growth.

Do we own the intellectual property?

Yes. All source code, documentation and intellectual property are transferred to you upon final payment.

AI & Automation

How can AI help my business?

Common wins include answering customer questions instantly, qualifying leads, processing documents, generating content drafts and automating repetitive back-office tasks. We start by identifying where AI saves the most time or money.

Is my company data safe when using AI?

Yes. We use enterprise API agreements that do not train on your data, keep sensitive information in your infrastructure where needed, and apply strict access controls.

Can the chatbot speak Arabic and other languages?

Yes. Our assistants can understand and respond in Arabic, English, Turkish, Russian, Spanish and many more languages.

Can AI connect to our CRM and other systems?

Yes. We integrate AI with CRMs, helpdesks, databases, WhatsApp and internal tools so it can take real actions, not just chat.

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